Frequently Asked Questions
Everything you need to know about your Ponds shopping experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Every product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
At Ponds, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only guarantee modifications or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.